FAQ's
Frequently Asked Questions (FAQs)
🛍️ Ordering
Q1: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the steps to complete your purchase securely.
Q2: Can I cancel or modify my order after placing it?
A: Orders can be canceled or modified within 2 hours of placement. Contact us at support@shopizia.com as soon as possible.
🚚 Shipping & Delivery
Q3: Do you ship internationally?
A: Yes, we offer worldwide shipping to most countries.
Q4: How long will my order take to arrive?
A: Delivery typically takes 7–15 business days depending on your location. You’ll receive a tracking number once your order ships.
Q5: How much is the shipping cost?
A: We offer free standard shipping on most orders. Additional charges may apply for certain regions, which will be shown at checkout.
💳 Payments
Q6: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, and wallets like Paytm or Google Pay (via Razorpay or Stripe).
Q7: Is it safe to shop on Shopizia?
A: Absolutely! All transactions are SSL-secured and encrypted to protect your data.
🔄 Returns & Refunds
Q8: What is your return policy?
A: We accept returns within 7 days of delivery for damaged or incorrect items. Products must be unused and in original packaging.
Q9: How do I request a return or refund?
A: Contact us at support@shopizia.com with your order number, reason, and photos (if needed), and our team will guide you through the process.
Q10: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we approve the return.
📦 Tracking & Support
Q11: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email or SMS. You can also track from the “My Orders” section on our website.
Q12: I received a damaged/wrong item. What should I do?
A: We're sorry! Please email us with a photo of the product and your order ID — we’ll make it right immediately.
📬 Contact Us
Q13: How can I contact Shopizia?
A: You can email us at support@shopizia.com or use the contact form on our website.